Return Policy

Thank you for shopping at www.bio77.co.za. We strive to provide you with the best possible products and services. However, we understand that there may be instances where you need to return or exchange an item. Please read our return policy carefully to understand your rights and options.

1. Eligibility for Returns:
   • We accept returns within 14 days of the date of purchase.
   • The item must be in its original condition, unopened, and unused.
   • The product packaging and any accompanying accessories should be intact.
2. Non-Eligible Items: The following items are not eligible for return or refund, except in the case of a manufacturing defect or damage during shipping:
   • Perishable goods such as food items.
   • Personal care products and intimate apparel.
   • Customized or personalized items.
3. Returns Process: If you wish to return an eligible item, please follow these steps:
   • Contact our customer support team within 14 days of receiving the product.
   • Provide your order number, a description of the item you wish to return, and the reason for the return.
   • Our customer support team will guide you through the return process and provide you with a return authorization, if applicable.
   • Pack the item securely in its original packaging and include any accessories, invoices, or documentation that came with the product.
   • Ship the item back to us using a traceable shipping method at your expense.
4. Refunds and Exchanges:
   • Once we receive the returned item, our team will inspect it to ensure it meets the return policy requirements.
   • If the item is approved, we will process a refund to your original payment method, excluding any shipping charges.
   • Refunds may take up to 7 business days to reflect in your account.
   • If you prefer an exchange, please indicate the desired item, and we will process it based on availability.
5. Damaged or Defective Items:
   • In the case of damaged or defective items, please contact our customer support team within 48 hours of receiving the product.
   • Provide your order number, a description of the issue, and any supporting evidence such as photographs.
   • We will assess the situation and provide instructions for returning or replacing the item, depending on the circumstances.
6. Return Shipping Costs:

• • Unless the return is due to a manufacturing defect or shipping damage, the customer is responsible for the return shipping costs.
  • We recommend using a traceable shipping method and obtaining a proof of shipment.